Unified Communications and Collaboration

Phase
Slope of Enlightenment
UMN Assessment
Doing Well
Time Frame
Less Than 2 Years
Last Updated on Sep 12, 2014

Unified communications and collaboration (UCC) involves the use of a variety of communication tools and components to optimize business and other processes. Unified communications systems can include telephony, instant messaging (IM), video conferencing, and unified messaging (integrated voicemail, email, SMS and fax).

Unified Communications and Collaboration at the University of Minnesota
Google Apps—integrating Gmail, Talk, Hangouts, Calendar, and Docs, Sheets, and Slides—provides many features of a unified communications and collaboration system.